IT Security & Infrastructure Specialist

Resourceful IT Support professional with expertise in infrastructure management, security operations, and access control. Building secure, reliable systems while pursuing an MS in Cybersecurity at Pace University.

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Technical Skills

Systems & Support

Windows 10/11, macOS, Linux (Ubuntu), Remote Desktop support and troubleshooting

Identity & Access

Active Directory management, user provisioning, password resets, group permissions, MFA administration

Networking

TCP/IP, DNS, DHCP, VPN connectivity, Wireshark packet analysis

Security Operations

Log review, SSL/TLS configuration, vulnerability scanning (Nessus), least privilege enforcement

Infrastructure & Web

DNS configuration, SSL certificates, web hosting, Git version control, WordPress/CMS

Tools & Scripting

Jira, Trello, Confluence, Chrome DevTools, Bash, Python scripting

Experience

IT Support Analyst & Web Developer
Raine Energy Services — Hybrid
Mar 2023 – Present
  • Provide Tier 1–2 technical support for Windows and web platforms, resolving system errors, crashes, and access issues
  • Manage Active Directory accounts including user provisioning, password resets, and group permissions
  • Configure and maintain DNS records and SSL certificates for customer-facing portals
  • Monitor system logs and assist with incident triage and root-cause analysis
  • Document troubleshooting procedures to improve response consistency across IT support
  • Collaborate with leadership on infrastructure and security-related changes
IT Support Technician & Web Assistant
Hunter College — New York, NY
Sep 2021 – Mar 2023
  • Delivered helpdesk support resolving authentication failures, portal errors, and access issues
  • Supported account and permission updates for internal portals
  • Diagnosed and corrected CMS and form submission errors
  • Automated document and support workflows to reduce processing delays
  • Implemented accessibility improvements for compliance standards
IT Support & CMS Intern
United Federation of Teachers — New York, NY
Jun 2021 – Sep 2021
  • Provided front-line IT and CMS support, escalating complex incidents to system administrators
  • Assisted with account provisioning and login troubleshooting
  • Validated platform fixes and documented resolution steps for internal use
Front-End Intern
Google — Remote (Mentorship Program)
Jan 2020 – Jan 2021
  • Completed responsive UI builds in HTML/CSS/JavaScript with code reviews from Google engineers
  • Used Git-based workflows and accessibility-driven development practices
  • Strengthened debugging skills through iterative feedback and UX considerations

Education

MS in Cybersecurity
Pace University — New York, NY
Spring 2026 (In Progress)
B.A. in Emerging Media
Hunter College, CUNY — New York, NY
Expected Dec 2025
Certification
CompTIA Security+
In Progress
Security Certification

Let's Connect

Open to opportunities in IT Support, Security Operations, and Infrastructure roles. Let's discuss how I can contribute to your team's success.